NEW: Same-day spare parts dispatch now available in 120+ countries  ·  Find a part →

Optimize your IT infrastructure. Cut support costs up to 70%.

SLA Expert delivers multi-vendor maintenance, break & fix, and same-day spare parts worldwide — so your team spends less time firefighting and more time innovating.

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0+Certified engineers worldwide
0Spare parts in stock
0 minTicket response SLA
0%Average cost reduction
Explore our solutions

Services designed around your infrastructure

Hardware support, field services and parts logistics — tailored to your environment and your SLA.

Maintenance SupportMaintenance Support

Multi-vendor hardware maintenance for storage, server and networking — extend equipment life beyond EOL/EOSL at a fraction of OEM cost.

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Break and FixBreak & Fix

Rapid-response onsite repair with certified local engineers — 15-minute ticket response, diagnosis and fix tracked end-to-end.

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Professional ServicesProfessional Services

Rack & stack, migrations, deployments and IMAC projects executed by vetted experts, anywhere you operate.

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Stock ManagementStock Management

Forward stocking of critical spares near your sites, with same-day dispatch when minutes matter.

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Spare PartsSpare Parts Marketplace

100,000 parts across servers, storage and networking — full configurations or single components, shipped today.

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Cloud SolutionsCloud Solutions

Migration from on-prem to AWS, Azure or Google Cloud — then managed services that keep it fast, safe and cost-efficient.

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Engineer on DemandEngineer on Demand

Access a global pool of 600+ certified engineers for scheduled or emergency interventions, on your terms.

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Global coverage

Services where you need them

From our Dubai headquarters, SLA Expert coordinates engineers, logistics and spare parts across continents — including the regions traditional providers leave behind.

120+Countries served
24/7Global operations desk
Same dayParts dispatch worldwide
HQ DubaiStrategically located hub
How we help

Unlock budget and time to reinvest in innovation

Save

%
  • Cut hardware maintenance spend by up to 70% vs. OEM
  • Extend equipment lifetime beyond EOL/EOSL
  • Bundle services and parts to save more

Simplify

1
  • One contract and one SLA across all vendors and sites
  • Order, track and manage everything from one portal
  • Local engineers handled by us — not by you

Accelerate

15-MIN RESPONSE
  • 15-minute response keeps downtime off your books
  • Same-day parts dispatch, anywhere in the world
  • Free your team for transformation, not firefighting
Our core business

Data centers are our home turf

From single racks to entire halls — SLA Expert keeps data center hardware alive: maintenance beyond EOL, emergency break & fix, spares at the door, and certified engineers inside your facility within hours.

  • Storage, server & networking across all major vendors
  • Rack & stack, relocations and decommissioning
  • 24/7 monitored response with 2-hour onsite SLAs
Data center services →
SLA Expert App

Your IT support, in your pocket

Raise tickets, track interventions and manage your account on the go — the SLA Expert app puts our 15-minute response time one tap away.

  • Log in with your phone number — no passwords to remember
  • Create and follow service requests in real time
  • Available for iPhone and Android, free to download
Download on theApp Store Get it onGoogle Play
SLA Expert app: choose Maintenance Support, Professional Services or Software & Cloud
SLA Expert app home screen: build an order and browse services
Engineer assigned · 15 min
✓ Ticket #2481 resolved
Customer stories

Trusted where uptime matters

“When a critical server or core switch fails in our data center, every minute of downtime costs us. Their team responds almost immediately, and replacement hardware consistently arrives right on schedule, keeping our uptime SLAs intact.”

Service Delivery Manager · Telecom Operator

“Migrating our legacy on-premise and Hetzner infrastructure to AWS was an incredibly smooth, zero-disruption transition. Their team didn't just build our new EKS, EC2, and S3 environments—they provided continuous, hands-on support to our application developers, ensuring a flawless deployment across Dev, Staging, Prod, and DR. With ALB and WAF securing our traffic, we now have a highly resilient, modern cloud architecture backed by an exceptional engineering partner.”

Head of Infrastructure & DevOps · Healthcare & Pharmaceuticals (Africa)

“One contract, one point of contact, and 24/7 multilingual coverage across 60+ countries—consolidating our multi-vendor data center support under a single partner has completely transformed how we maintain critical healthcare uptime.”

Data Center Manager · Healthcare

“OEMs were pushing us toward costly hardware refreshes for gear that still had years of reliable life left. Moving to an independent maintenance partner gave us the exact same enterprise-grade SLAs at a fraction of the price, all while meeting our strict regulatory uptime standards.”

IT Manager · Banking
About SLA Expert

One partner. Every vendor. Anywhere.

Headquartered in Dubai, UAE, SLA Expert is a hub of highly skilled professionals delivering IT services and maintenance support around the world — on fast-track SLAs from 15-minute response to 2-hour onsite.

We extend your equipment lifetime under a single point of contact, bringing together maintenance, upgrades and recycling in long-term partnership.

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SLA Expert team Engineer repairing hardware

Get started with SLA Expert

Ready to optimize your IT infrastructure? Build your order online or talk to an engineer today.

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